Delivery Details

We ship physical products to customers in the United States and selected international destinations (where available at checkout). This page explains our processing schedule, shipping timelines, flat-rate fees, and delivery expectations in plain language.

Shipping Fee

Flat Rate Shipping: $8.55 per order

  • The shipping fee is calculated as a single flat-rate charge per order at checkout.

  • The flat rate applies regardless of how many items are in the order (unless otherwise shown at checkout).

  • Any promotions or free-shipping offers will be clearly displayed at checkout (if applicable).

Sales Tax

Sales Tax: 0%

  • We currently do not charge sales tax at checkout.

  • If tax rules change based on applicable law or location requirements, the checkout page will always show the accurate tax amount before you pay.

Order Cutoff Time

Daily Cutoff: 5:00 PM (local business time)

  • Orders placed before 5:00 PM are counted as received that same business day.

  • Orders placed after 5:00 PM are counted as received the next business day.

  • Weekends and major holidays are not considered business days.

Processing Time

Processing Time: 1–2 business days

This is the time we need to:

  • confirm payment,

  • prepare and pack your order,

  • and hand it off to the carrier.

Important

  • Processing time starts after payment is successfully completed.

  • If an order requires verification (rare but possible), it may add a short delay. If that happens, we’ll contact you.

Shipping Time

Shipping Time: 3-5 business days

This is the carrier transit time after the package is handed off.

Delivery speed depends on:

  • your location,

  • carrier network conditions,

  • weather,

  • peak seasons

  • local delivery constraints.

Total Delivery Time

Total Delivery Time: 4–7 business days
✅ That’s under 8 days in normal conditions.

Example timeline

  • Order placed Monday 3:00 PM → Processing Monday–Tuesday → Ships Tuesday/Wednesday → Delivered by Friday–next Monday (typical).

Tracking Information

  • Once your order ships, we’ll send a tracking number to the email used at checkout.

  • Tracking updates can take 24–48 hours to appear after the label is created.

Address Accuracy

Please double-check your shipping address before completing checkout.

We are not responsible for delays or delivery failure caused by:

  • incomplete/incorrect addresses,

  • missing apartment/unit numbers,

  • forwarding issues, or

  • recipient unavailability.

If you notice an error right after placing the order, contact us ASAP. If the order has already shipped, changes may not be possible.

Delivery Delays

Delivery timelines are estimates, not guarantees. Delays can occur due to:

  • weather events,

  • carrier delays,

  • peak season volume,

  • customs processing (international),

  • or other circumstances outside our control.

If your package looks stuck, contact us and we’ll help you check it.

Lost, Returned, or Undeliverable Packages

Marked “Delivered” but Not Received

  • Check around your delivery area and with household members/neighbors.

  • Contact the carrier with the tracking number.

  • If you still can’t locate it, contact us so we can assist.

Returned to Sender / Undeliverable

If a package is returned due to an address issue or delivery refusal:

  • We can reship it (additional shipping fees may apply), or

  • process it under our Returns/Refunds Policy once it returns and is inspected.

Contact

Need help with shipping or delivery?

Email: [email protected]
Phone: (909) 257-7427